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FAQ

About aertsy

What is aertsy?

Our goal is to help you turn your four walls into a unique and stylish oasis. We know from our own experience how difficult it can be to find suitable prints and artwork. This is exactly where we start. Ultimately, your walls should reflect your style and give your home personality.

What sets aertsy apart?

With us you will find high-quality, unique and trendy posters that fit seamlessly into your living concept and can be expanded as desired. We are still at the beginning of our history; But we won't let that stop us from telling you that there's still a lot to come and exclusive and exciting brand collabs are planned. We are happy that you are accompanying us on this journey!

Where is aertsy's headquarters?

Aertsy's headquarters are in beautiful Zurich, Switzerland. Each item is shipped by one of our 15 global shipping partners, who ensure that we can deliver to customers from all over the world within just a few days.

How can I reach out to you?

You can contact us via our contact form, via WhatsApp Chat or via email at hello@aertsy.com.

Products and quality

Sustainably produced posters

All of our prints are printed on FSC® certified paper. We also use environmentally friendly printing processes during production. Nevertheless, it is a fact that cutting down trees to make posters is fundamentally not environmentally friendly. We do everything we can to make this process as environmentally friendly as possible and to offer products that you will enjoy for a long time and that do not lose their quality and color fidelity over time.

Do you also sell other formats?

No. We sell the formats that you see on the product pages.

Quality

Our prints are printed on 200g/m² thick premium paper and receive an additional protective coating using the usual printing process so that the color fidelity is retained for years. All of our prints are packaged with double protection so that your images arrive undamaged.

My print arrived damaged, what now?

All of our prints are packaged with double protection so that your images arrive undamaged. If for any reason a product arrives damaged or has a quality defect, we ask you to contact us directly via email at hello@aertsy.com.

Shipping and returns

How can I track my order?

We usually ship orders on the same working day. Once your order has been shipped, you will receive an email with tracking details and a corresponding tracking link.

Do I have to pay customs duty?

No. Thanks to our global partner network of over 15 shipping service providers, our packages are all shipped locally and there is no customs clearance.

Has my order been shipped?

We typically ship orders the same business day. You will receive an email with a tracking link once your order has shipped. If your order ships later, we will send you an email with a new estimated shipping date.

How long does it take to receive my order?

We usually ship our orders on the same working day. You can find more detailed information about delivery times on the product page or on this page.

Where do you ship to?

We ship to over a dozen countries. In Europe these are Belgium, Denmark, Germany, Liechtenstein, Netherlands, Norway, Austria, Sweden and Switzerland.

Outside Europe we ship to Australia, Canada, USA and the United Kingdom.

I have ordered a product, what now?

We do everything we can to ensure that our prints reach you as quickly as possible! We usually ship your ordered products on the same working day, so they reach you a few days later. We will keep you updated via email every step of the way. You will also receive a tracking number via email so that you can track your order.

Can I return products?

As a sustainable company, we appeal to your common sense and ask you to only order prints and products that you actually want. Various expenses are incurred with every order. Think about the trees felled for your print, the CO2 emissions, the postman who runs to you on the 5th floor or the money you have to pay for the return shipping. In principle, however, products can be returned. You can read the conditions here.

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